Installation Guide
Installing BERT devices is a streamlined process, carefully designed with our customers’ security and success in mind.
Get BERT Up & Running Quickly
IT Support & Software Setup
- BERT will provide a secure link for control-software download and installation.
- BERT will schedule a virtual meeting to confirm installation and network configuration (see Technical Details below).
Device Installation & Configuration
- Configured devices will be shipped to our local, certified installers.
- Installation date(s) will be confirmed to ensure proper notification and access.
- Our team will install, group, name, and verify the operation of each device.
- Each device will be labeled in the software for detailed control, including equipment controlled, room, floor, wing, and building.
- We can schedule installations to minimize interference with your operations.
Training & Ongoing Support
- We provide virtual, one-on-one software training for your assigned staff.
- Training videos and reference materials will be furnished for future use.
- Our team remains available to ensure the success of your energy-savings and device-control plan.
Configuring BERT
The BERT Plug Load Solution is as easy as 1-2-3. Select the exact combination of hardware, software and wireless network environment for each BERT based on the load or circuit to be controlled.
BERT Network Environments
BERT offers a choice of Wireless Network Environments. To configure your BERTs, use this chart to determine the appropriate environment based on your network requirements.
| Network Environment | IEEE Standard | Security | Frequency |
|---|---|---|---|
|
Standard |
802.11 b/g |
WPA/WPA2-Personal |
2.4 GHz |
|
Enhanced |
802.11 a/b/g/n |
WPA/WPA2-Personal WPA/WPA2-Enterprise |
2.4/5 GHz |
Technical Details
Still have questions?
Call us at 484-690-3820. Our support center is available from 9am to 6pm EST.
Software Compatible
Our software is compatible with Windows Server, Virtual Machine, or PC.
- A static IP address is required for device communication.
- IP address can be modified post-installation. Contact Support for details.
IoT Network
IoT network SSID and credentials (if implemented) are required for installation.
- Your credentials are handled securely, and only by authorized personnel. They are not retained, and your control software and devices are not internet-connected.
- Network changes are supported. Contact Support for details. MAC addresses for all devices to be installed are available upon request.
Installation Access
Remote access is required for installation.
- Since our software and devices are not internet-connected, remote access is needed during the installation process.
- We can use a VPN, Remote Desktop (RDP), TeamViewer, MS Teams, or other secure methods per your IT policy.
